What task we were asked to handle:
Employees asked a lot of questions about the payroll calculation. The customer did not have time to process requests due to lack of resources. Long response time led to complaints from employees.
What we did:
- Established a multi-channel hotline to support customer’s employees.
- Unistaff Global Services employees provided comments on the calculation, processed requests for certificates, and provided other advice.
- Developed special software for registration and processing of requests.
Cooperation results:
- Ability to use working time more efficiently, as we have taken on the function of preparing responses to requests of the customer's employees.
- The customer's employees began to promptly receive transparent responses to their requests.
- The number of claims from the customer's employees was minimized.